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| SPECIAL
ISSUE: A Closer Look at Fulfillment Services |
| Download PDF version |
| Courier
Fulfillment Services in North Chelmsford,
MA, simplifies order fulfillment for
publishers. They process orders quickly
without tying up resources, giving
publishers the competitive edge to
stand out in the marketplace. |
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| What
Courier Fulfillment Does Best |
"We
provide a wide range of order fulfillment services
to Courier's book publishing customers," says
Barry Cleghorn, Customer Satisfaction Manager
at Courier Fulfillment Services. "We focus
primarily on small to mid-sized publishers,
and we deliver a level of service that the
large fulfillment houses offer only to their
high-volume customers. We are very flexible,
and rush orders are our specialty."
 At Courier Fulfillment Services, publishers with
low to moderate order volumes don't get lost
in the shuffle. They get personal service, guaranteed
24-hour shipping, returns processing, and detailed
reporting. While sophisticated electronic ordering
is the norm, the phone, fax, and email orders
that are critical to many businesses are all
speedily processed with the same sense of urgency.
Customers are thrilled with the personal and
flexible service that Courier Fulfillment Services
provides. Courier serves only book publishers,
and publishers appreciate Courier's understanding
of their particular needs.
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| Cover
Fulfillment Services at a Glance |
- Order
Fulfillment of Books
and Other Products
- Personal
Service
- Guaranteed
24-Hour Shipping
- Inventory
and Backorder
Management
- Return
Processing and
Disposition
- Detailed
Reporting
- Custom
Kitting & Assembly
- Customized
Cycle Count
Programs
- Electronic
File Transfers
- Catalog
Mailings
- International
Shipping
- Custom
Labels & Bar Coding
- On
Demand Cassette
Replication
- Shrinkwrapping
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| Books
and More |
| Books
may be paramount, but most publishers
also need to ship a variety of products
in addition to their books. Courier
can help with this.
CDs, DVDs, video and audiotapes, posters,
sales kits, and promotional packages
are just a few of the many items that
Courier Fulfillment can
assemble, store, and ship. In fact,
almost half the products that we handle
for book publishers are not books.
Courier Fulfillment Services simplifies
the complicated task of managing a
broad range of different products. |
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Courier
Fulfillment handles a variety
of products
for book publishers. |
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| Fulfillment
and the Big Picture at Courier |
Many small publishers grow quickly because
they are more nimble and responsive than their
larger competitors. But growth can quickly put
pressure on all aspects of their business as
a few people try to do it all with limited resources.
This is especially true with some of today's
complex book products that involve special packaging,
other components, and assembly.
Courier
Fulfillment Services is the final link in a
long chain of Courier services that enable small-
and mid-sized publishers to run with the big
boys. Courier's six book plants can
manufacture the book and all its components.
Courier subsidiary Moore Langen can design and
manufacture the packaging, and our Kitting and
Assembly operation at Courier Stoughton can procure
any additional components and assemble the product.
Courier Fulfillment Services can complete the chain
by fulfilling your orders. From start to finish,
Courier's got you covered.
For
growing publishers, outsourcing these resources
or developing them in-house can be prohibitively
complicated and expensive. Are these resources
your bottleneck? With Courier's help, you can
easily design, produce and deliver complex products
involving books and better compete with larger
competitors. |
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Your
orders are all hand picked, packed and shipped
from a dedicated 42,000 square foot warehouse
in North Chelmsford, MA. |
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| Right
From the Start Tip |
Will
regular delivery arrive by Tuesday? Should
I ship this order in separate cartons
or on a pallet? How can I get it there on
Sunday? How much will it cost to ship
a partial now and send the rest later? I
need tracking on this one — how
should I send it?
Tough
questions. Today, there's a variety of ways
to move your product, and you really need
to be a shipping expert to figure out the
best way to ship your order. By making
the right choice, you save a lot money, avoid
delays, and keep your customers happy.
Your contacts at Courier Fulfillment Services
are shipping experts. As a customer, you have
access to their free shipping
advice whenever you need it. If you want
to know the best way to ship an order,
or if you just want to know what your options
are,
give them a call. They are eager to help you
get the most for your fulfillment dollar.
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Courier Companies, Inc. · 15 Wellman Avenue · N. Chelmsford,
MA 01863
Send your questions and comments to tfrench@courier.com
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