4 Color Production Flying at Kendallville

Courier Kendallville's reputation as one of the best customer service providers in the industry has been enhanced over the past few years by intensive investments in equipment and technology, particularly in the area of 4-color book manufacturing.

Kathy Englehart, Account Manager at Kendallville, said, "It's really gratifying when we can invest this kind of time, energy and money, and impact customer satisfaction to such a degree. The focus here has always been service, but now we're even more prepared - technologically geared- for quick turnaround and quality 4-color work."

In recent years, the plant has quickly and efficiently added case binding, two new 4-color presses, a new adhesive binder, and thermal computer-to-plate imaging. For the people involved in customer service at Kendallville, these consistent upgrades have enhanced their ability to do what they do best- service the customers fast, efficiently and better than anyone else. "Our customers depend on Courier to upgrade our capabilities as the market demands, and anticipate changes and react to them before anyone is caught off-guard," said Linda Franklin, Account Manager, "We intend to meet their expectations every time, as we always have."

The Kendallville Experience - Rich Relationships

If you've worked with Courier Kendallville, it's likely that you know about our experienced, knowledgeable service team. Did you know that our ten Account managers have a combined total of 132 years at Courier, and over 180 years in the printing industry? These are the members of the Kendallville Customer Service Team:

Right from the Start Tip of the Month, by Scott Vaughan

PDF is fast becoming the preferred format for electronic files in the printing industry. At Courier, we encourage our customers to consider PDF when submitting electronic files because, among its many benefits, it is more predictable and reliable than other formats. Our latest version of Right from the Start includes detailed instructions to help you create your own PDF files. For more information on this exciting new technology, contact Steve Franzino or Scott Vaughan at 978-251-6000.

DocuTech Upgrade at Courier Westford

Courier's unparalleled short run capability just got better! Two shiny new Xerox DocuTechs are in place and running at Courier Westford. The Model 6180s offer many technological enhancements over the older models, including higher (180 ppm) print speeds and better print quality, particularly on halftones.

Courier People On the Move

Pam Ryan has joined Courier Kendallville as a Customer Service Representative. Pam previously worked at CGS Systems as a Marketing Service Printing Buyer, and she has over 28 years experience in customer service, estimating, prepress and sales in the graphics arts industry.

Carol Roggeveen has been promoted to Operations Manager/Controller for Courier's fulfillment services in North Chelmsford.

WAM!NET, Courier and You

Courier recently penned an arrangement with WAM!NET, Inc., which will provide our customers one more way- the fastest way yet- to send files to us. The revolutionary WAM!NET digital network is one of the world's most robust high-bandwidth, high-speed data systems. It can transport files at incredible speeds. In fact, WAM!NET is the only network that can guarantee the speed of file transfers.

WAM!NET is efficient, user friendly and secure- a win-win situation for Courier and our customers. Large data files such as 4-color books can be sent at incredibly fast speeds, saving our customers the time involved in downloading to a disk and sending it through traditional delivery services. So now there is a faster option when overnight delivery is not soon enough.

If you have questions about WAM!NET, or wish to connect, contact your Courier Sales Rep.

Update: Y2K at Courier

Courier Corporation continues to pursue its corporate-wide Year 2000 compliance project, as it focuses on achieving Y2K readiness in information technology, operations, and with third parties such as customers, vendors and service providers.

The corporate Y2K senior management task force is now launching into the final phases of the project- contingency planning and business continuity. Courier has established an organization to manage the Year 2000 rollover event, and to prepare our internal processes to sustain operations before, during and after the turn of the century.

Y2K issues outside the Company involve being sure that all of Courier's business partners will also be Year 2000 ready. To date, our mission critical vendors have been contacted, rated, and visited to insure their turn of the century readiness.

The business continuity organization consists of teams from corporate and each business site who are now faced with the following Y2K contingency and continuity tasks:
1) Identify and assess Y2K risks;
2) Quantify likely worst-case scenarios;
3) Develop workaround plans;
4) Set trigger dates and test plans.

Courier's progress in this arena will be updated in future issues of Fine Print.
The preceding is a Year 2000 Readiness Disclosure under the Year 2000 Information and Readiness Disclosure Act.