Sections group subscription topics together and they determine which topic delivery channels users can opt in/out of.
Channel Delivery Customization
Channel Delivery Customization gives recipients the ability to select and set the preference for their preferred delivery channel.
If a notification has multiple delivery channels, recipients will be able to set their delivery channel preferences from an external Preferences Page.
Subscription Topics are sections where you can map a notification template to a specified topic. For example, welcome and onboarding notifications could be mapped to an
Please note that a notification cannot be mapped to more than one topic.
You can set topic properties like Name, the Section it will be in, and its Default State.
The Default State defines whether a topic can be opted in or out, and whether it's always required.
On- Users who do not take any action will automatically receive notifications in this grouping.
Off- Users will not receive these notifications unless they change their preferences.
Required- Users will not be able to opt-out of these notifications.
Ways to assign notification template to topic
Option 1: Linked notifications
Select which notifications templates will fall under this subscription topic. If a template is already part of a different topic, you will be prompted to confirm moving it to the current one.
Option 2: Assign topic on notification template creation
When creating a new notification, you'll see the option to map it to a subscription topic in the creation modal.