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Courier uses the Twilio API for WhatsApp as our delivery partner. This is the fastest path for getting your WhatsApp Business account approved. After signing up for this service, know the process can take multiple weeks on the WhatsApp side. You can follow along with any of the Twilio WhatsApp QuickStarts to walk through signing up.

Note: Whatsapp allows only the following types of message templates: marketing, one-time passwords, and transactional. Other types of templates will likely be rejected, including:

  • Account Update
  • Alert Update
  • Appointment Update
  • Auto-Reply
  • Issue Resolution
  • Payment Update
  • Personal Finance Update
  • Reservation Update
  • Shipping Update
  • Ticket Update
  • Transportation Update

Learn more about WhatsApp notification categories >

Profile Requirements

To deliver a message to a recipient over Twilio Whatsapp, Courier must be provided the recipient's SMS-compatible telephone number. This value should be included in the recipient profile as phone_number.

// Recipient Profile
"phone_number": "555-555-5555"
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