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How We Kept Datadog From Blowing Up Our AWS Bill

Posted by Seth Carney on May 6th, 2021

When Courier’s AWS billings suddenly increased, CTO Seth Carney discovered that data insights tool Datadog was causing costs to skyrocket and set out to fix it.

Follow These Considerations For An Effective Push Notification System Design

Posted by Kevin Krige on April 1st, 2021

Push notifications are generally an effective mechanism for user engagement, but it's no longer enough to simple just *have* push notifications. Given increased user scrutiny and competitiveness for attention, notification system design is more important than over. We offer some guidelines on how to design effective push notifications.

Transactional Email Templates: What Makes Them Effective Plus Six Examples to Learn From

Posted by Kevin Krige on March 30th, 2021

Transactional emails have higher engagement rates than traditional marketing emails and most recipients find them to be the most valuable type of message in their inbox. Here, we explore what makes a great transactional email and offer a few examples.

Your In-depth Guide to Email Notification Services

Posted by Kevin Krige on March 23rd, 2021

Building an email notification system is like an iceberg: It looks small and manageable, but there is a lot of nastiness hidden under the water. Thankfully, with the right approach and tools, it can be relatively painless to quickly create a scalable email notification service.

How to Design a Scalable Notification System

Posted by Kevin Krige on March 16th, 2021

Creating the perfect notification strategy is like walking a tightrope of constantly changing do’s and don’ts. We've put together a guide to help walk through design considerations for scalable notification systems.

Top 6 Push Notification Services for Developers in 2021

Posted by Anastasia Orlova on March 11th, 2021

Looking to send push notifications for your application? We compare the top push notification APIs for developers to help you pick the right one.

Build vs. Buy: What’s better for a transactional email notification service?

Posted by Kevin Krige on March 9th, 2021

Comparing the advantages and disadvantages of building your own notification system for transactional emails vs. buying a product.

Three Ways to Send Emails Using Python With Code Tutorials

Posted by Milan Bhardwaj on March 4th, 2021

Learn how to send an email in your Python application with SMTP, with a transactional email API, and with a multi-channel notification service.

What's New in February: Recipients list, New integrations, Java SDK, and plain text for emails

Posted by Nate Munger on March 3rd, 2021

Each month we share the latest Courier news and highlight what we shipped, wrote, and shared with our community. With February come and gone, we're back with our second monthly wrap-up of 2021.

How to Send Emails with Node.js [3 Different Ways + Code Tutorials]

Posted by Adeyinka Adegbenro on February 23rd, 2021

Learn how to send an email in your Node.js application with Nodemailer and SMTP, with a transactional email API, and with a multi-channel notification service.

Courier Live: Content, Notifications, and IoT

Posted by Aydrian Howard on February 10th, 2021

On February 2nd and 3rd, Shy Ruparel joined Aydrian for another Courier and Contentful crossover stream. This time, they decided to play around with an IoT E-ink display and use it to show the latest posts from Contentful and send notifications using Courier.

Top 6 Transactional Email Services for Developers in 2021

Posted by Matthew Setter on February 9th, 2021

Looking to send transactional emails for your application? We compare the top transactional email API services for developers to help you pick the right one.

Twitch Notifications (Part Three): How to Create and Notify a List of Subscribers Using Courier

Posted by Aydrian Howard on February 4th, 2021

In this tutorial, Aydrian will show you how to extend the Node.js and Express app from part two to send notifications to more than one destination using Courier’s Lists API. He'll also demo sending to a Discord channel.

How Slack Uses Notifications to Manage the Attention of 12 Million Daily Active Users

Posted by Courtney Chuang on February 2nd, 2021

Today Slack commands the attention of more than 12 million daily active users. We sat down with former product lead Liza Gurtin to dive into the messaging giant's notifications strategy – and the flowchart that got everyone on Twitter talking.

Twitch Notifications (Part Two): How to Send Notifications When Your Twitch Stream Goes Live

Posted by Aydrian Howard on January 28th, 2021

In this tutorial, Aydrian will show you how to listen for events from Twitch and then create and trigger a notification in Courier. He’ll demo sending an SMS notification with Twilio.

Announcing Environments: Safely Test Your Notifications Before Going Live

Posted by Courtney Chuang on January 27th, 2021

We’re excited to announce the release of Environments in Courier. You can now create, preview, and troubleshoot your notifications in a test environment before going live.

Twitch Notifications (Part One): How to Handle Real-Time Events from Twitch

Posted by Aydrian Howard on January 21st, 2021

This series will show you how to use Twitch EventSub and Courier to automatically send notifications to many destinations – Discord, Slack, Facebook Messenger, and more – when your Twitch stream goes live.

Tips and Tricks to Set Up Your Apple M1 for Development

Posted by Chris Gradwohl on January 19th, 2021

Software Engineer Chris Gradwohl details some tips and tricks around setting up a new Apple M1 machine for development.

Courier Live: Notify Discourse users about your livestream with Twitch EventSub and Courier

Posted by Aydrian Howard on January 13th, 2021

On January 6, Riley Napier joined me for our first Courier Live of the new year. They walk through triggering a Courier notification that updates a banner on Discourse when a Twitch stream goes live using EventSub webhooks.

Building the Ultimate Notifications Stack with Twilio, Segment, and Courier

Posted by Troy Goode on January 12th, 2021

Together Courier, Segment, and Twilio make it possible to reach users across every communication channel without the monumental work of building your own notifications infrastructure. The result: a more powerful way to drive meaningful user engagement.

Courier Live: Building a No-Code Secret Santa App using Courier, Typeform, and Integromat

Posted by Aydrian Howard on December 16th, 2020

For the Courier Live on December 2nd, I teamed up with Nicolas Grenié, Developer Advocate at Typeform, to have some more #NoCode fun. This time, we learned how to use Courier and Typeform with Integromat, a no-code automation platform.

How to White Label Email Notifications for Multiple Brands

Posted by Riley Napier on December 15th, 2020

If you've ever had to whitelabel emails manually, you know how much of a headache that can be. Here's how you can Brands in Courier to quickly and easily whitelabel emails to match your customers' brands or your own sub-brands.

Inside Twilio’s Journey From a Single Voice API to a Multi-Channel Communications Giant, with former VP of Product Patrick Malatack

Posted by Courtney Chuang on December 8th, 2020

Today Twilio powers billions of interactions across voice, text, chat, and more. We sat down with Patrick Malatack, former VP of Product, to discuss Twilio's journey from a single voice API to the leading multi-channel communications platform.

Courier Live: Supercharging Webhooks

Posted by Aydrian Howard on December 3rd, 2020

For the week of November 9th, we did something a little different. I teamed up with Shyamal Ruparel, Developer Evangelist at Contentful to build an application that used Courier and Contentful during our respective live streams. We started on the ContentfulDevs stream on November 10th and finished the next day on the Courier Live stream.

How to Send Emails with Attachments Using Amazon SES and S3

Posted by Aydrian Howard on December 2nd, 2020

In this tutorial, you'll get a step-by-step walkthrough of how to add attachments to your transactional emails using Amazon SES and S3. We'll also show you how to integrate your email provider with Courier to manage your email templates and delivery.

Tutorial: How to Send Email in a Ruby App

Posted by Aydrian Howard on December 1st, 2020

In this tutorial, we’ll show you an easy way to add email functionality to your Ruby app. You’ll learn how to set up your email service, design your email template, and test and preview your email before publishing it to production. You’ll also find sample code you can use to quickly start sending in your Ruby program.

Courier Live: Trick-or-Treating From a Distance Using Slack

Posted by Aydrian Howard on November 18th, 2020

For our Pre-Halloween October 28th Courier Live, Nate Munger returned to help me come up with a socially distanced way to handle Trick-or-Treaters using Courier.

Why We Are Moving off REST and Implementing GraphQL

Posted by Seth Carney on November 17th, 2020

We’re excited to be moving Courier’s internal infrastructure and eventually our customer-facing APIs to GraphQL. In this blog post I’ll talk about why we’ve decided to make the change from REST and what our plans are for the rollout.

How Bluecrew Uses Multi-Channel Notifications To Connect Thousands of Hourly Workers With Employers

Posted by Nate Munger on November 12th, 2020

Bluecrew’s Chief Product Officer shares why the W-2 staffing platform chose Courier to scale their notifications infrastructure. See how they engage thousands of hourly workers and employers with multi-channel notifications.

Announcing the Courier Destination for Segment – Send Multi-Channel Notifications With No Code

Posted by Danny Douglass on November 10th, 2020

We’re excited to announce the Courier destination for Segment is publicly available. Product teams can now send targeted notifications to users on any channel – without shipping any code. 

Courier Live: Sending Interactive Emails Built With Parcel

Posted by Aydrian Howard on October 28th, 2020

For our October 21st Courier Live, Avi Goldman joined me to talk about building Interactive Emails using Parcel.

How to Add a Direct Twilio SMS Integration With Sendgrid Emails

Posted by Troy Goode on October 27th, 2020

In this white paper, we share the strategies we have discovered through our work in building direct integrations and explain how to add SMS with Twilio to an existing SendGrid integration. We'll help you think through the various questions involved and set up your infrastructure.

Dispatch: Courier’s First Internal Hackathon

Posted by Danny Douglass on October 22nd, 2020

One of the most exciting internal events at Courier is our internal hackathon, named “Dispatch”. As we gear up to host our second hackathon next week, I wanted to share a quick recap of how our first Dispatch went earlier this year and why I think more companies should consider hosting internal events in this format.

Courier Live: Exploring the Brand New Courier Lists API Using Postman

Posted by Aydrian Howard on October 21st, 2020

For our October 14th Courier Live, Arlemi Turpault joined me to talk about using the Courier API with Postman. Postman is a collaborative platform for API development. Together we walked through our existing Courier Collection on the Postman API Network. We then explored updating and using it with our new Lists API.

Courier Live: Sending Notifications via Microsoft Teams

Posted by Aydrian Howard on October 14th, 2020

Tony Nguyen from our engineering team returned to help me send my first notification using Microsoft Teams during our October 7th Courier Live. Together we navigated spinning up a bot application in Microsoft Azure and connected it to the Microsoft Teams integration in Courier. After updating an existing notification to include a Microsoft Teams channel, we attempted to send the notification to a channel and as a proactive message to a user.

Introducing the Lists API: Notify Lists of Users With One API Call

Posted by Nate Munger on October 13th, 2020

Courier’s Lists API lets you create lists, subscribe recipient profiles, then notify every user on the list with a single Send API call.

Courier Live: Building a Low Code Conference Application with Twilio and Typeform

Posted by Aydrian Howard on October 7th, 2020

Since our September 30th Courier Live happened during the Twilio SIGNAL conference, we did a special stream to highlight using Twilio SMS and SendGrid. Twilio Developer Evangelist Lizzie Siegle joined me for a deep dive of the low code conference application we created for SIGNAL using Typeform, Twilio, SendGrid, Glitch, and Courier.

What to consider when standardizing your REST APIs

Posted by Seth Carney on October 6th, 2020

Recently, we’ve been working on standardizing some aspects of Courier’s REST APIs, such as naming conventions and HTTP status response codes. I thought I’d share some of our guiding principles and learnings that might be useful for your team as well.

Courier Live: First Look at Notifying Multiple Recipients using Lists

Posted by Aydrian Howard on September 30th, 2020

For our September 23 Courier Live, Danny Douglass from our engineering team returned to give us an API first look at our new lists feature. Lists allow you to send the same notification to multiple recipients using a single API call. Using our Courier Live Alert example, we walked through creating lists, subscribing existing and new recipients to it, and sending the notification using the new Send List endpoint.

Courier Live: Sending notifications from a Jamstack site

Posted by Aydrian Howard on September 23rd, 2020

For our September 16th Courier Live, Paul Chin, Jr joined me to talk about Begin. Begin helps you effortlessly ship web apps and APIs on AWS. Paul recently updated his 5 year old LAMP stack Ghostbusters site into a functional FASTstack application using Begin. Together we walked through creating a new Begin application that included an HTML contact form and configured it to send using Courier.

Standardizing Message Status Across SendGrid, Twilio, Slack, Firebase, and More

Posted by Tony Nguyen on September 17th, 2020

I wanted to share how statuses work today in Courier and some of the things we thought through while building a single source of truth across integration providers. I’ll also explain how we provide open tracking for emails and click-through tracking across all channels.

Courier Live: Sending Notifications via Slack

Posted by Aydrian Howard on September 16th, 2020

As a follow up to the Courier Live where Troy and I built the Pigeon Weather App, I went back and added support for sending the notification as a direct message in Slack. Adding this additional channel only required adding the Slack provider, designing the message, and updating our Glitch App to accept Slack profile information.

Announcing Courier's $10M Series A

Posted by Troy Goode on September 14th, 2020

We're excited to announce that Courier has raised a $10.1M Series A led by Bessemer Venture Partners, with participation from Matrix Partners, Twilio, Slack, Y Combinator, and many great angel investors. This follows a previously unannounced $2.3M seed round that we raised last summer.

Courier Live: Controlling IoT using the Webhook Provider

Posted by Aydrian Howard on September 9th, 2020

Riley Napier from our engineering team returned for our September 2nd Courier Live. Together we used the Courier Webhook Provider to send a notification using an unconventional channel, a BlinkStick Square.

Courier Live: Designing Slack Notifications using Block Kit and Jsonnet

Posted by Aydrian Howard on September 2nd, 2020

Earlier this summer, Riley Napier from our engineering team joined me for our June 24th Courier Live to help me build a Slack Slash Command to display estimated departure times for BART Stations. We created a Glitch ExpressJS app to accept the commands and Courier to handle the responses. We designed the messages by dynamically generating Block Kit using Jsonnet.

9 Ways Product Management Expectations Differ from Reality

Posted by Yehong Zhu on September 1st, 2020

As a former product manager, bright-eyed and bushy-tailed out of college, I remember clearly coming into the role with a set of rosy expectations that did not align at all with reality. I want to share my experience of what product was like for me, and a smattering of the various ironies that I experienced on the job.

Courier Live: Getting the Most out of Courier Logs

Posted by Aydrian Howard on August 26th, 2020

During our August 19th Courier Live, Tony Nguyen from our engineering team joined me to talk about my favorite Courier feature, the logs. We presented a high level overview of the logs and dove into the details of each timeline event in the Courier Application. We then covered how you could retrieve the same information using the Messages API.

Onboarding as a Software Engineer During Lockdown Due to Covid-19

Posted by Tony Nguyen on August 25th, 2020

Tony's first week at Courier, which coincided with the first week of the Covid-19 lockdown in San Francisco.

Courier Live: No Code Notifications powered by Segment

Posted by Aydrian Howard on August 19th, 2020

Danny Douglass from our engineering team joined me for our August 12th Courier Live. We discussed a No Code approach to sending notifications using Courier as a Segment destination. It took less than 30 minutes from setup to sending our first notification.

How to Use The Shadow Dom To Isolate Styles on a DOM That Isnt Yours

Posted by Riley Napier on August 18th, 2020

Shadow DOM is an API for DOM encapsulation. It's perfect for when you need to embed a widget in a DOM you don't have access to.

Courier Live: Supporting Idempotent Requests with the Courier Node.js SDK

Posted by Aydrian Howard on August 12th, 2020

During our August 5th Courier Live, I was joined by Riley Napier, one of our Sr. Software Engineers. Together we updated the Courier Node.js SDK to support our new Idempotent Requests feature.

Why Event Driven Architecture Works for Courier

Posted by Tony Nguyen on August 11th, 2020

Event-Driven Architecture: how it works, why we use it at Courier, and what our experience has been like so far.

Courier Live: Branding and white-labeling email notifications

Posted by Aydrian Howard on August 5th, 2020

During our July 29th Courier Live, I was joined by our Head of Customer Success, Nate Munger. Together we discussed our new Brands feature set and walked through using it to send an email.

Live streaming with the Courier Community

Posted by Aydrian Howard on August 4th, 2020

Every Wednesday at noon Pacific, we'll be streaming Courier Live on our Twitch channel. Our first Courier Live, where we walked through adding email and text notifications to an existing application using Courier, is available on YouTube.

How Top Fintech Startups Engage Users

Posted by Colin Heilbut on August 3rd, 2020

Observations from interviews with over 50 Fintech CTOs, VPEs, CPOs, and managers on notifications.

Why We Built Courier

Posted by Troy Goode on July 29th, 2020

We built Courier to make sure nobody else ever has to spend millions on custom communication infrastructure, that our inboxes are never again flooded by a well-meaning developer who just didn’t have the time to implement user preferences or digests, and that simple tickets to tweak the text and branding of a template stop getting stuck just outside the scope of the next sprint.

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