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Courier uses the Twilio API for WhatsApp as our delivery partner.

Profile Requirements

To deliver a message to a recipient over Twilio Whatsapp, Courier must be provided the recipient's SMS-compatible telephone number. This value should be included in the recipient profile as phone_number.

"message": {
// Recipient Profile
"to": {
"phone_number": "555-555-5555"

Notification Categories

Whatsapp allows the following notification categories:

  • Marketing
  • Authentication
  • Utility

Other types of categories will likely be rejected, including:

  • Account Update
  • Alert Update
  • Appointment Update
  • Auto-Reply
  • Issue Resolution
  • Payment Update
  • Personal Finance Update
  • Reservation Update
  • Shipping Update
  • Ticket Update
  • Transportation Update