Journeys shaped by your business, triggered by your product

Design multi-step notification workflows that reflect how your business actually operates. Trigger them from product events, route users with conditional logic, and orchestrate message delivery across every channel without building custom infrastructure.

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Omnichannel Messaging

One journey. Many paths. Every channel.

Your users don't follow a single path, and your notifications shouldn't either. Design workflows that adapt to what users do, route them through the right channels, and create messages that feel intentional at every step.

Trigger from product data

Your product already knows when something important happens. Connect that knowledge to Journeys and respond the moment users take action.

Easily build customer flows

See the entire journey on a single canvas. Product managers design workflows without waiting on engineering. Engineers focus on the product, not the plumbing.

Design Messages in Context

Build templates directly inside your workflow with full access to journey data. No switching tools, no lost context.

Reach Every Channel

Debug your entire pipeline with detailed message logs tracking sends, deliveries, errors, and channel performance.

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Tools for every step of the journey

Building blocks for sequences that adapt to user behavior. Combine branching, timing, and real-time data to create paths that feel intentional, not automated.

Activate

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Branching (multi branching)

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Delays & Timing

Space out communication naturally. Delay by duration or until specific times. Respect quiet hours. Deliver at optimal times in each user's timezone.

Throttle Controls

Prevent notification fatigue with frequency limits. Users receive at most one message per configured window while important alerts still break through.

Sync External Data

Pull context from any API during workflow execution via HTTP request. Account health scores, subscription status, or custom calculations become available for conditional logic and personalization.

Analytics & Logs

Journey-level completion rates, channel engagement metrics, and detailed message logs. See what's working and debug issues with full delivery context.

Use cases

Built for the workflows that matter

Your customers flow through different phases of discovery, usage, and commercial intent. Make sure you have the right journey built for the right time.

Onboarding

Trigger welcome messages when trials start. Branch based on feature activation to skip irrelevant content. Route high-engagement users to expansion conversations while struggling users get targeted help. Delays space out follow-ups naturally.

Adoption

Activation

Trigger education workflows when users hit milestones or miss key features. Branch by role or plan type so developers get API docs while product managers get dashboard tips. Sync engagement data to personalize timing.

Upsell & Expansion

Trigger workflows when usage signals indicate growth potential. Notify users approaching plan limits via email. Alert sales via Slack when accounts hit expansion thresholds. Branch based on engagement level to personalize “the ask”.

Courier empowers engineering teams
from fast growing startups to the Fortune 500

Everything you need.
Already built-in

10M+
Developers using Twilio's platform
300K+
Communication recipients
Twilio delivers multichannel notifications at scale with Courier
Twilio, powering nearly a trillion digital interactions a year across texts, email, voice, and video, used Courier to unify message infrastructure for their 300,000 customers.
Full customer story
5,000+
Companies using Lattice's platform
250+
Templates managed in Courier platform
Lattice delivers everyday tasks and milestone notifications across 6 channels
Lattice deliver messages across 6 channels without rebuilding infrastructure for each one and manages content, routing, and delivery from a single platform that scales with their product.
Courier for HR
3M+
jobs posted on their marketplace
100K+
tradespeople on the platform
HiPages connects millions of Australians to trusted tradies through Courier notifications
HiPages connects Australians with trusted tradespeople. After experiencing how fragile and time-consuming it was to maintain their own notification system, they chose Courier to handle mobile push, email, and SMS from a single platform.
Full customer story
10M+
Developers using Twilio's platform
300K+
Communication recipients
Twilio delivers multichannel notifications at scale with Courier
Twilio, powering nearly a trillion digital interactions a year across texts, email, voice, and video, used Courier to unify message infrastructure for their 300,000 customers.
Full customer story
5,000+
Companies using Lattice's platform
250+
Templates managed in Courier platform
Lattice delivers everyday tasks and milestone notifications across 6 channels
Lattice deliver messages across 6 channels without rebuilding infrastructure for each one and manages content, routing, and delivery from a single platform that scales with their product.
Courier for HR
3M+
jobs posted on their marketplace
100K+
tradespeople on the platform
HiPages connects millions of Australians to trusted tradies through Courier notifications
HiPages connects Australians with trusted tradespeople. After experiencing how fragile and time-consuming it was to maintain their own notification system, they chose Courier to handle mobile push, email, and SMS from a single platform.
Full customer story
10M+
Developers using Twilio's platform
300K+
Communication recipients
Twilio delivers multichannel notifications at scale with Courier
Twilio, powering nearly a trillion digital interactions a year across texts, email, voice, and video, used Courier to unify message infrastructure for their 300,000 customers.
Full customer story
5,000+
Companies using Lattice's platform
250+
Templates managed in Courier platform
Lattice delivers everyday tasks and milestone notifications across 6 channels
Lattice deliver messages across 6 channels without rebuilding infrastructure for each one and manages content, routing, and delivery from a single platform that scales with their product.
Courier for HR
3M+
jobs posted on their marketplace
100K+
tradespeople on the platform
HiPages connects millions of Australians to trusted tradies through Courier notifications
HiPages connects Australians with trusted tradespeople. After experiencing how fragile and time-consuming it was to maintain their own notification system, they chose Courier to handle mobile push, email, and SMS from a single platform.
Full customer story
10M+
Developers using Twilio's platform
300K+
Communication recipients
Twilio delivers multichannel notifications at scale with Courier
Twilio, powering nearly a trillion digital interactions a year across texts, email, voice, and video, used Courier to unify message infrastructure for their 300,000 customers.
Full customer story
5,000+
Companies using Lattice's platform
250+
Templates managed in Courier platform
Lattice delivers everyday tasks and milestone notifications across 6 channels
Lattice deliver messages across 6 channels without rebuilding infrastructure for each one and manages content, routing, and delivery from a single platform that scales with their product.
Courier for HR
3M+
jobs posted on their marketplace
100K+
tradespeople on the platform
HiPages connects millions of Australians to trusted tradies through Courier notifications
HiPages connects Australians with trusted tradespeople. After experiencing how fragile and time-consuming it was to maintain their own notification system, they chose Courier to handle mobile push, email, and SMS from a single platform.
Full customer story