Thomas Schiavone
May 01, 2025

Courier Create makes it easy to put your customers in control of their notifications—right inside your app. Since launch, we’ve seen huge demand from teams who want to offer a fully branded, self-serve experience without needing to build custom tools or workflows.
But we’re just getting started.
Here’s a look at what’s coming next for Courier Create—and how we’re expanding the power of the editor to make message creation even more flexible, scalable, and user-friendly.
Email was the clear priority when we launched Courier Create. During our beta, it became obvious that this was the channel most teams needed first—and fast.
But notifications don’t stop at email.
In the next two weeks, we’re rolling out support for push, SMS, and in-app notifications. This means your customers will soon be able to design and manage their own messages across all major channels—using the same intuitive editor embedded inside your app.
Notifications often need to speak more than one language.
That’s why we’re working on simple, built-in internationalization. Soon, your customers will be able to manage translations directly inside the editor—without needing engineering help or complicated workarounds.
They’ll be able to add translated versions of any string for any locale, making it easy to ensure their messages reach global audiences in the right language.
Our goal is to make multi-lingual notifications seamless for everyone—from product teams to end users.
Sometimes, your customers don’t need full editing access. They just want to see what a message looks like before it goes out.
Soon, Courier Create will offer a Preview-Only mode, allowing you to display read-only versions of notifications directly inside your app.
This is perfect for approval workflows or any scenario where you want to show—but not allow changes to—the final message.
Seeing a preview is useful, but there’s no substitute for seeing the real thing on your own device.
That’s why we’re adding support for test sends. Soon, your customers will be able to easily send test versions of their emails and SMS messages to themselves before going live.
We’re building this as a fully integrated feature so you can make it part of your app’s native experience—no hacks or workarounds required.
Our editor is intentionally simple and streamlined, but we know some customers need more flexibility for complex email layouts.
That’s why we’re planning to introduce new block types, including:
This will give advanced users more creative freedom while still keeping the core experience easy and approachable.
Courier Create is just getting started—and your feedback will help guide where we take it next.
If you have ideas, feature requests, or just something you’d love to see in the product, reach out to us at ideas@courier.com. We’d love to hear from you.

Customer Journeys Then and Now
Most customer journey platforms don't use product data. They use marketing data. Open rates. Click-throughs. Maybe a segment based on what plan someone's on. That's not a journey. That's a drip campaign with extra steps. I spent years building behavior-based lifecycle programs at Yahoo. The decisioning was sophisticated. The organizational overhead to ship it was not. The infrastructure layer has finally caught up. Here's what behavior-based journeys looked like then, what most teams settled for, and what's actually possible now.
By Kyle Seyler
March 19, 2026

Journeys: AI-powered orchestration for customer messaging
Journeys is Courier's visual workflow builder for multi-step customer messaging. Orchestrate flows with branching, timing, personalization & built-in AI agents, then deliver across every channel and debug each run node by node.
By Thomas Schiavone
March 17, 2026

Introducing Design Studio: a new way to craft customer messages
Introducing Design Studio, Courier’s new multi-channel message builder. Create notifications for email, SMS, push, inbox, Slack, and Teams in one editor with drag-and-drop blocks, HTML support, previews, test sends, and version history.
By Thomas Schiavone
March 11, 2026
© 2026 Courier. All rights reserved.