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Routing strategies determine how notifications are delivered across channels. Each strategy has a name, a routing method (single or all), an ordered list of channels, and optional provider configuration per channel. Templates reference a strategy by its strategy_id (rs_ prefix), so updating one strategy changes delivery behavior for every template that uses it.

Managing Routing Strategies in Design Studio

Selecting a Routing Strategy

Click the routing dropdown in the template editor toolbar to select or create routing strategies.
Routing selector dropdown showing saved configurations
From this dropdown you can:
  • Select an existing routing strategy
  • Click the pencil icon to edit a strategy
  • Click + Add new routing to create a new strategy
Routing strategies are saved independently as reusable templates. Full documentation can be found here.