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Error: Twilio Video Audio not Working

What's Causing This Error?

Twilio video and audio not working can happen in many ways due to various reasons. Sometimes the issue may be one-sided or experienced by both parties involved in the call. Or maybe it is related to a specific region only. Sometimes, these can happen due to connection errors or issues at the source or destination.

Solution - Here's How To Resolve It

As the first step, it is better to check the Twilio Status Pages to check whether any incidents are affecting the calls. If such an incident occurs, you can try again once it's resolved. If it is not the case, then you can assess the issue and try to identify the actual cause using steps as follows:

  • Determine whether the problem occurs from the caller, callee, or both sides.
  • Check whether the audio or video is lost from the beginning or after some time.
  • Check if the issue is related to a particular country or a region.
  • Check if this happens with specific numbers or number types.

Understanding and analyzing those scenarios will make it easier for you to determine the cause of the problem. Then you can attempt to replicate this issue. Finally, if you can rule out all these, and if your problem still persists, you can bring forth the matter to the support team and get help with detailed information regarding the issue.

Other Common Twilio Errors (and Solutions)

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