Multiple reasons may cause the webhook you configured not to work correctly, and the best way to identify the cause is by going through the error logs.
The first step is to check your error logs, as Twilio logs information if there is an issue with the webhook. By checking the logs, you will gain access to information, including the cause of the problem, the solutions Twilio suggests, the HTTP request and response associated with the webhook request, and the clear warning or error. So, it is better to devise a solution by checking the error logs first.
In addition, you can run the webhook in the web browser and check for HTTP redirects. If you cannot identify the issue or find a solution, you can contact the Twilio support team for additional help.
View all errors