Aydrian Howard
September 09, 2020

Table of contents
Riley Napier from our engineering team returned for our September 2nd Courier Live. Together we used the Courier Webhook Provider to send a notification using an unconventional channel, a BlinkStick Square.
Check out the video below to watch us:
Be sure to Like the video and Subscribe to our YouTube channel.
Courier allows for static and dynamic configuration of the Webhook Provider. By default, Courier sends a payload via POST or GET request to a specified url. For this project, we opted to use the dynamic configuration. This allowed us to specify destination configuration on a per recipient basis by supplying it in the webhook object in the recipient profile.
Copied!
// Profile{"webhook": {"url": "https://blinkstick-server.herokuapp.com/api/courier","Method": "POST" // optional: defaults to POST}}
You can learn more about Dynamic Destination configuration in the Courier Docs.
The url supplied to the destination configuration needs to accept a POST and return a status code of 200. If Courier doesn't receive a 200 response, it will attempt to retry the POST. For our project, we used a Next.js application deployed to Heroku. To create our route, we added a courier.js file to the /pages/api directory.
Copied!
// /pages/api/courier.jsexport default (req, res) => {if (req.method === "POST") {req.context.io.emit("alert", req.body);res.status(200).send("ok");} else {res.satus(405).send();}};
This results in a route that will accept a request and emit an alert event using Socket.io if the request method is a post. You can find the full blinkstick-server code on GitHub.
Now that the webhook has been accepted and an event has been emitted, the client needs to handle it. Our client is a simple Node.js application running locally on the machine connected to the BlinkStink Square. We use the Socket.io Client to connect to the server running in Heroku. We can handle the alert event by adding the following listener.
Copied!
const io = require("socket.io-client");const blinkstick = require("blinkstick");const player = require("play-sound")();const device = blinkstick.findFirst();const socket = io("https://blinkstick-server.herokuapp.com/");socket.on("alert", (data) => {console.log(data);device.morph("red", function () {device.morph("orange", function () {device.morph("yellow", function () {device.morph("green", function () {device.morph("blue", function () {device.morph("purple", function () {device.morph("#000000");});});});});});});player.play("./media/youve-got-mail.mp3", (err) => {if (err) console.log(`Could not play sound: ${err}`);});});
The listener uses the BlinkStick Node.js module to make the Square transition through all the colors of the rainbow. And then for added fun, we used the play-sound package to play a sound through the connect computer's speakers. You can find the full blinkstick-client code on GitHub.
Now this is just a simple exercise of how Courier can trigger an IoT device. There's so much more that can be done. You could use the data being passed in the webhook payload. You could have this running on a Raspberry Pi. The only limit is your imagination (and maybe your pocketbook). Definitely sign up for a free Courier Account and let us know what you create.
Is there something you’d like to see us do using Courier? Let us know and it might be the subject of our next Courier Live. We stream a new Courier Live every Wednesday at noon Pacific. Follow us on Twitch to be notified when we go live.
-Aydrian

Customer Engagement Platform vs CRM: Key Differences Explained
A CRM stores customer data: contacts, purchases, support tickets, and pipeline. It answers "who are our customers?" A customer engagement platform (CEP) orchestrates communication across email, push, SMS, in-app, and chat. It answers "what should we tell them next?" CRMs focus on historical records. CEPs process real-time behavior and trigger messages based on actions. Most teams need both, plus a third layer: notification infrastructure for reliable multi-channel delivery. Courier bridges CEP and infrastructure by combining routing, failover, and delivery tracking with engagement features like preference management, visual templates, and in-app notification centers.
By Kyle Seyler
January 07, 2026

How We Investigate Support Tickets at Courier
Courier's support team resolves complex issues 4X faster using parallel investigation. Here's how it works: when a ticket comes in, an AI agent starts exploring the codebase while the support engineer examines actual customer data. The agent traces code paths and searches past investigations. The human reads event logs and forms hypotheses based on real state. Running both simultaneously catches mismatches fast—the agent sees what could cause a problem, the human sees what actually happened. This post breaks down the workflow, tools, and documentation structure that makes it repeatable.
By Thomas Schiavone
December 18, 2025

Top 20 Notification Examples That Actually Drive Engagement
Explore 20 stellar notification examples from industry leaders like Rippling, Slack, FedEx, Crocs, Miro, Trustpilot, OpenTable, and BambooHR that actually drive engagement. From payday celebrations to healthcare reminders, these patterns showcase what makes notifications effective across email, SMS, push, and in-app channels. Courier's enterprise platform enables intelligent routing, multi-channel orchestration, and universal inbox integration to implement these proven patterns at scale.
By Kyle Seyler
September 25, 2025
© 2026 Courier. All rights reserved.