Turn product signals into customer journeys
Turn product signals into customer journeys
Turn product signals into customer journeys
Turn product signals into customer journeys
Build multi-step customer journeys for onboarding, activation, retention, and re-engagement. Trigger from product events, branch with conditions, and deliver across channels.
Build multi-step customer journeys for onboarding, activation, retention, and re-engagement. Trigger from product events, branch with conditions, and deliver across channels.
One journey. Many paths. Every channel.
Your users don’t follow one path, and your notifications shouldn’t either.
Build workflows that adapt to behavior, route across channels, and make every step intentional.
Your users don’t follow one path, and your notifications shouldn’t either.
Build workflows that adapt to behavior, route across channels, and make every step intentional.
Trigger from product data
Trigger from product data
Trigger journeys from the events and attributes you already track, so messaging reacts to real user behavior. Connect Segment for quick setup.
Trigger journeys from the events and attributes you already track, so messaging reacts to real user behavior. Connect Segment for quick setup.
Easily build customer flows
Easily build customer flows
See the entire journey on one canvas, then edit steps, branches, and timing without code or deploys.
See the entire journey on one canvas, then edit steps, branches, and timing without code or deploys.
Design messages in context
Design messages in context
Build templates inside the workflow with access to journey data. No switching tools or losing context.
Build templates inside the workflow with access to journey data. No switching tools or losing context.
Reach every channel
Reach every channel
Send across email, SMS, push, chat, and in-app, with routing rules and user preferences applied automatically
Send across email, SMS, push, chat, and in-app, with routing rules and user preferences applied automatically
Building blocks for messaging journeys
Combine triggers, branching, timing, and real-time data to build journeys that adapt to what users do. Deliver the right message at each stage of the lifecycle.
Combine triggers, branching, timing, and real-time data to build journeys that adapt to what users do. Deliver the right message at each stage of the lifecycle.
Triggers
Triggers
Triggers
Start journeys from product events and user attributes. Trigger lifecycle messaging at the right moment.
Start journeys from product events and user attributes. Trigger lifecycle messaging at the right moment.
Branching logic
Branching logic
Branching logic
Use conditional logic to branch on behavior and attributes. Personalize messages for each segment.
Use conditional logic to branch on behavior and attributes. Personalize messages for each segment.
Delivery timing
Delivery timing
Delivery timing
Control timing with delays, schedules, quiet hours, and time zones. Space messages so they land at the right time.
Control timing with delays, schedules, quiet hours, and time zones. Space messages so they land at the right time.
Throttle controls
Throttle controls
Throttle controls
Batch events into digests and throttle sends to reduce fatigue. Prevent spam during high-volume spikes.
Batch events into digests and throttle sends to reduce fatigue. Prevent spam during high-volume spikes.
Data syncing
Data syncing
Data syncing
Pull data from your systems and send updates back. Make journeys smarter and messages more relevant.
Pull data from your systems and send updates back. Make journeys smarter and messages more relevant.
Performance insights
Performance insights
Performance insights
Track journey performance and message delivery in one place. Debug failures fast with detailed logs.
Track journey performance and message delivery in one place. Debug failures fast with detailed logs.
Journeys for every stage of the lifecycle
For every stage of the lifecycle
Guide customers from first value to long-term growth with journeys shaped by product signals. Build messaging that adapts from onboarding through expansion.
Guide customers from first value to long-term growth with journeys shaped by product signals. Build messaging that adapts from onboarding through expansion.
Onboarding
Onboarding
Guide new users to first value starting at signup or trial. Branch on feature activation, skip irrelevant steps, and follow up at the right pace.
Activation
Activation
Activation
Drive activation with journeys that react to usage. Send messages when users hit milestones or miss key features, paced to match engagement.
Cross-sell & Upsell
Cross-sell & Upsell
Turn usage signals into cross-sell and upsell journeys. Prompt upgrades near limits and recommend add-ons, tailored by engagement.
Courier powers customer messaging
from startups to the Fortune 500
Powering customer messaging
from startups to the
Fortune 500
10M+
Developers using Twilio's platform
300K+
Communication recipients
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Twilio delivers multichannel notifications at scale with Courier
Twilio, powering nearly a trillion digital interactions a year across texts, email, voice, and video, used Courier to unify message infrastructure for their 300,000 customers.
5,000+
Companies using Lattice's platform
250+
Templates managed in Courier platform
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Lattice delivers everyday tasks and milestone notifications across 6 channels
Lattice deliver messages across 6 channels without rebuilding infrastructure for each one and manages content, routing, and delivery from a single platform that scales with their product.
3M+
jobs posted on their marketplace
100K+
tradespeople on the platform
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HiPages connects millions of Australians to trusted tradies through Courier notifications
HiPages connects Australians with trusted tradespeople. After experiencing how fragile and time-consuming it was to maintain their own notification system, they chose Courier to handle mobile push, email, and SMS from a single platform.
3,000+
healthcare facilities
95%
nurse contract completion rate
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Trusted Health powers hospital workforce notifications with Courier
Trusted Health uses Courier to deliver product-driven notifications across clinicians and hospital operators—supporting credentialing, job matching, and staffing workflows with messaging tied directly to real-time product data.
2.7M+
small businesses supported
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Nav delivers real-time banking notifications with Courier
Nav uses Courier to power reliable, multi-channel notifications for banking and credit products—keeping alerts tied directly to real-time product events at scale.
2M+
developers
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CircleCI modernizes developer notifications with Courier
CircleCI modernized customer messaging by replacing fragmented legacy systems with Courier’s centralized, multi-channel platform.
10M+
Developers using Twilio's platform
300K+
Communication recipients
Twilio delivers multichannel notifications at scale with Courier
Twilio, powering nearly a trillion digital interactions a year across texts, email, voice, and video, used Courier to unify message infrastructure for their 300,000 customers.
5,000+
Companies using Lattice's platform
250+
Templates managed in Courier platform
Lattice delivers everyday tasks and milestone notifications across 6 channels
Lattice deliver messages across 6 channels without rebuilding infrastructure for each one and manages content, routing, and delivery from a single platform that scales with their product.
3M+
jobs posted on their marketplace
100K+
tradespeople on the platform
HiPages connects millions of Australians to trusted tradies through Courier notifications
HiPages connects Australians with trusted tradespeople. After experiencing how fragile and time-consuming it was to maintain their own notification system, they chose Courier to handle mobile push, email, and SMS from a single platform.
3,000+
healthcare facilities
95%
nurse contract completion rate
Trusted Health powers hospital workforce notifications with Courier
Trusted Health uses Courier to deliver product-driven notifications across clinicians and hospital operators—supporting credentialing, job matching, and staffing workflows with messaging tied directly to real-time product data.
2.7M+
small businesses supported
Nav delivers real-time banking notifications with Courier
Nav uses Courier to power reliable, multi-channel notifications for banking and credit products—keeping alerts tied directly to real-time product events at scale.
2M+
developers
CircleCI modernizes developer notifications with Courier
CircleCI modernized customer messaging by replacing fragmented legacy systems with Courier’s centralized, multi-channel platform.
10M+
Developers using Twilio's platform
300K+
Communication recipients
Twilio delivers multichannel notifications at scale with Courier
Twilio, powering nearly a trillion digital interactions a year across texts, email, voice, and video, used Courier to unify message infrastructure for their 300,000 customers.
5,000+
Companies using Lattice's platform
250+
Templates managed in Courier platform
Lattice delivers everyday tasks and milestone notifications across 6 channels
Lattice deliver messages across 6 channels without rebuilding infrastructure for each one and manages content, routing, and delivery from a single platform that scales with their product.
3M+
jobs posted on their marketplace
100K+
tradespeople on the platform
HiPages connects millions of Australians to trusted tradies through Courier notifications
HiPages connects Australians with trusted tradespeople. After experiencing how fragile and time-consuming it was to maintain their own notification system, they chose Courier to handle mobile push, email, and SMS from a single platform.
3,000+
healthcare facilities
95%
nurse contract completion rate
Trusted Health powers hospital workforce notifications with Courier
Trusted Health uses Courier to deliver product-driven notifications across clinicians and hospital operators—supporting credentialing, job matching, and staffing workflows with messaging tied directly to real-time product data.
2.7M+
small businesses supported
Nav delivers real-time banking notifications with Courier
Nav uses Courier to power reliable, multi-channel notifications for banking and credit products—keeping alerts tied directly to real-time product events at scale.
2M+
developers
CircleCI modernizes developer notifications with Courier
CircleCI modernized customer messaging by replacing fragmented legacy systems with Courier’s centralized, multi-channel platform.
10M+
Developers using Twilio's platform
300K+
Communication recipients
Twilio delivers multichannel notifications at scale with Courier
Twilio, powering nearly a trillion digital interactions a year across texts, email, voice, and video, used Courier to unify message infrastructure for their 300,000 customers.
5,000+
Companies using Lattice's platform
250+
Templates managed in Courier platform
Lattice delivers everyday tasks and milestone notifications across 6 channels
Lattice deliver messages across 6 channels without rebuilding infrastructure for each one and manages content, routing, and delivery from a single platform that scales with their product.
3M+
jobs posted on their marketplace
100K+
tradespeople on the platform
HiPages connects millions of Australians to trusted tradies through Courier notifications
HiPages connects Australians with trusted tradespeople. After experiencing how fragile and time-consuming it was to maintain their own notification system, they chose Courier to handle mobile push, email, and SMS from a single platform.
3,000+
healthcare facilities
95%
nurse contract completion rate
Trusted Health powers hospital workforce notifications with Courier
Trusted Health uses Courier to deliver product-driven notifications across clinicians and hospital operators—supporting credentialing, job matching, and staffing workflows with messaging tied directly to real-time product data.
2.7M+
small businesses supported
Nav delivers real-time banking notifications with Courier
Nav uses Courier to power reliable, multi-channel notifications for banking and credit products—keeping alerts tied directly to real-time product events at scale.
2M+
developers
CircleCI modernizes developer notifications with Courier
CircleCI modernized customer messaging by replacing fragmented legacy systems with Courier’s centralized, multi-channel platform.
10M+
Developers using Twilio's platform
300K+
Communication recipients
Twilio delivers multichannel notifications at scale with Courier
Twilio, powering nearly a trillion digital interactions a year across texts, email, voice, and video, used Courier to unify message infrastructure for their 300,000 customers.
5,000+
Companies using Lattice's platform
250+
Templates managed in Courier platform
Lattice delivers everyday tasks and milestone notifications across 6 channels
Lattice deliver messages across 6 channels without rebuilding infrastructure for each one and manages content, routing, and delivery from a single platform that scales with their product.
3M+
jobs posted on their marketplace
100K+
tradespeople on the platform
HiPages connects millions of Australians to trusted tradies through Courier notifications
HiPages connects Australians with trusted tradespeople. After experiencing how fragile and time-consuming it was to maintain their own notification system, they chose Courier to handle mobile push, email, and SMS from a single platform.
3,000+
healthcare facilities
95%
nurse contract completion rate
Trusted Health powers hospital workforce notifications with Courier
Trusted Health uses Courier to deliver product-driven notifications across clinicians and hospital operators—supporting credentialing, job matching, and staffing workflows with messaging tied directly to real-time product data.
2.7M+
small businesses supported
Nav delivers real-time banking notifications with Courier
Nav uses Courier to power reliable, multi-channel notifications for banking and credit products—keeping alerts tied directly to real-time product events at scale.
2M+
developers
CircleCI modernizes developer notifications with Courier
CircleCI modernized customer messaging by replacing fragmented legacy systems with Courier’s centralized, multi-channel platform.
10M+
Developers using Twilio's platform
300K+
Communication recipients
Twilio delivers multichannel notifications at scale with Courier
Twilio, powering nearly a trillion digital interactions a year across texts, email, voice, and video, used Courier to unify message infrastructure for their 300,000 customers.
5,000+
Companies using Lattice's platform
250+
Templates managed in Courier platform
Lattice delivers everyday tasks and milestone notifications across 6 channels
Lattice deliver messages across 6 channels without rebuilding infrastructure for each one and manages content, routing, and delivery from a single platform that scales with their product.
3M+
jobs posted on their marketplace
100K+
tradespeople on the platform
HiPages connects millions of Australians to trusted tradies through Courier notifications
HiPages connects Australians with trusted tradespeople. After experiencing how fragile and time-consuming it was to maintain their own notification system, they chose Courier to handle mobile push, email, and SMS from a single platform.
3,000+
healthcare facilities
95%
nurse contract completion rate
Trusted Health powers hospital workforce notifications with Courier
Trusted Health uses Courier to deliver product-driven notifications across clinicians and hospital operators—supporting credentialing, job matching, and staffing workflows with messaging tied directly to real-time product data.
2.7M+
small businesses supported
Nav delivers real-time banking notifications with Courier
Nav uses Courier to power reliable, multi-channel notifications for banking and credit products—keeping alerts tied directly to real-time product events at scale.
2M+
developers
CircleCI modernizes developer notifications with Courier
CircleCI modernized customer messaging by replacing fragmented legacy systems with Courier’s centralized, multi-channel platform.
10M+
Developers using Twilio's platform
300K+
Communication recipients
Twilio delivers multichannel notifications at scale with Courier
Twilio, powering nearly a trillion digital interactions a year across texts, email, voice, and video, used Courier to unify message infrastructure for their 300,000 customers.
5,000+
Companies using Lattice's platform
250+
Templates managed in Courier platform
Lattice delivers everyday tasks and milestone notifications across 6 channels
Lattice deliver messages across 6 channels without rebuilding infrastructure for each one and manages content, routing, and delivery from a single platform that scales with their product.
3M+
jobs posted on their marketplace
100K+
tradespeople on the platform
HiPages connects millions of Australians to trusted tradies through Courier notifications
HiPages connects Australians with trusted tradespeople. After experiencing how fragile and time-consuming it was to maintain their own notification system, they chose Courier to handle mobile push, email, and SMS from a single platform.
3,000+
healthcare facilities
95%
nurse contract completion rate
Trusted Health powers hospital workforce notifications with Courier
Trusted Health uses Courier to deliver product-driven notifications across clinicians and hospital operators—supporting credentialing, job matching, and staffing workflows with messaging tied directly to real-time product data.
2.7M+
small businesses supported
Nav delivers real-time banking notifications with Courier
Nav uses Courier to power reliable, multi-channel notifications for banking and credit products—keeping alerts tied directly to real-time product events at scale.
2M+
developers
CircleCI modernizes developer notifications with Courier
CircleCI modernized customer messaging by replacing fragmented legacy systems with Courier’s centralized, multi-channel platform.
10M+
Developers using Twilio's platform
300K+
Communication recipients
Twilio delivers multichannel notifications at scale with Courier
Twilio, powering nearly a trillion digital interactions a year across texts, email, voice, and video, used Courier to unify message infrastructure for their 300,000 customers.
5,000+
Companies using Lattice's platform
250+
Templates managed in Courier platform
Lattice delivers everyday tasks and milestone notifications across 6 channels
Lattice deliver messages across 6 channels without rebuilding infrastructure for each one and manages content, routing, and delivery from a single platform that scales with their product.
3M+
jobs posted on their marketplace
100K+
tradespeople on the platform
HiPages connects millions of Australians to trusted tradies through Courier notifications
HiPages connects Australians with trusted tradespeople. After experiencing how fragile and time-consuming it was to maintain their own notification system, they chose Courier to handle mobile push, email, and SMS from a single platform.
3,000+
healthcare facilities
95%
nurse contract completion rate
Trusted Health powers hospital workforce notifications with Courier
Trusted Health uses Courier to deliver product-driven notifications across clinicians and hospital operators—supporting credentialing, job matching, and staffing workflows with messaging tied directly to real-time product data.
2.7M+
small businesses supported
Nav delivers real-time banking notifications with Courier
Nav uses Courier to power reliable, multi-channel notifications for banking and credit products—keeping alerts tied directly to real-time product events at scale.
2M+
developers
CircleCI modernizes developer notifications with Courier
CircleCI modernized customer messaging by replacing fragmented legacy systems with Courier’s centralized, multi-channel platform.
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