Introducing Journeys
Emily Lane
March 17, 2026
Journeys brings AI-powered orchestration to customer messaging, enabling teams to build dynamic workflows driven by real-time product signals.
With the UI builder, you can define triggers, branching logic, and timing to deliver the right message at every step of the customer lifecycle. Messages are automatically coordinated across channels like email, SMS, push, and in-app Inbox, ensuring a seamless experience. The result is more personalized, scalable engagement without complex infrastructure.
Read more about our launch!
Learn more: Read the Journeys Overview docs · follow the guide to create your first Journey · See how the AI Node adds smarter branching to Journeys
More updates
Experiments: A/B Testing in Journeys
Run 2 to 10 message variants on a single send node in a journey, split live traffic by weight, compare per-variant results, and promote the one you want.
By Emily Lane
July 09, 2026
AI Localization
Localize Courier templates in seconds with AI Translation, now available in Design Studio for email, SMS, push, in-app, and chat.
By Emily Lane
June 29, 2026
Embed Notification Preferences with One Web Component
Embed a complete notification preferences center in your app with Courier’s Web Component, giving users control over topics, channels, digests, and themes.
By Emily Lane
June 05, 2026
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