Inbox Sync Opt-Out

Emily Lane

February 18, 2025

By default, Email and Inbox channels that make up the same notification template synced event statuses. This meant that if a notification was sent with an in-app inbox and email channel, opening an email will mark the in-app inbox notification as read. Courier Inbox and email events can now be un-synced when sent simultaneously.

Learn more: Channel Settings · why cross-channel read receipts are hard to get right