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Topic

Product Management

46 articles

Notification strategy for product teams: what to build, what to buy, and how to decide between transactional and marketing sends.

All articlesEngineeringNotifications LandscapeGuideCourier
Inside Twilio’s Journey From a Single Voice API to a Multi-Channel Communications Giant, with former VP of Product Patrick Malatack

Inside Twilio’s Journey From a Single Voice API to a Multi-Channel Communications Giant, with former VP of Product Patrick Malatack

Today Twilio powers billions of interactions across voice, text, chat, and more. We sat down with Patrick Malatack, former VP of Product, to discuss Twilio's journey from a single voice API to the leading multi-channel communications platform.

By Courtney Chuang

December 08, 2020

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Customer messaging platform for humans and AI agents

System status

Products

  • Courier Inbox
  • Design Studio
  • Journeys
  • Courier Create
  • User Preferences
  • Notification Infrastructure
  • Multichannel Routing
  • Pricing

Solutions

  • Transactional
  • Alert Notifications
  • Customer Journeys
  • User Preferences
  • Notification Center

Channels

  • Email
  • Mobile
  • In-app
  • Slack & MS Teams

Industries

  • Healthcare
  • SaaS
  • HR Platforms
  • Marketplaces
  • Developer Platforms

Resources

  • Blog
  • Build with AI
  • Changelog
  • Customers
  • Free Tools
  • Guides
  • Integrations
  • SDK Libraries
  • Docs
  • API Status

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